Return Eligibility
- A return request must be made within the applicable return window for the specific product category.
- The item should be returned with original packaging, accessories, manuals, serial labels, warranty materials, and proof of purchase.
- Products must not show misuse, accidental damage, unauthorized modification, or missing components.
Products That May Be Non-Returnable
- Activated software, license keys, digital products, consumables, hygiene-sensitive items, and customized products may be non-returnable.
- Opened or used products may not qualify for return unless a verified fault exists.
- Products damaged after delivery are not eligible for a standard return.
Faulty Products
If a product appears defective, PixoNext or an authorized service partner may inspect it first. Depending on the result, the case may proceed as repair, replacement, or refund.
Refund Method
Approved refunds are generally returned through the original payment method where possible. Cash, bank, card, mobile payment, and EMI refunds can follow different processing timelines.
Delivery Charges
Original or return delivery charges may be non-refundable unless the return is caused by an incorrect shipment, verified defect, or another issue for which PixoNext is responsible.
Order Cancellation
Orders may be cancelled before shipment where operationally possible. Once dispatched, the return process may need to be followed instead.
Final Review
Refund and return decisions depend on product condition, inspection, category rules, manufacturer policies, and payment status.